Master of Science in Technology, Innovation & Entrepreneurship, University of Sheffield-CITY College The International Faculty of the University (Graduation with Distinction, First Class)

Bachelor of Science in Business Administration, Greek Open University

Muskingum College - Ohio - USA, Training in Educational Management

Bachelor of Science in Business Computers, North College (Graduation with Distinction (GPA 3,44 of 4.00))

2008:

Occupational Guidance & Career Advancement (seminar), Innovation & Entrepreneurship (seminar)

2006:

Psychology at Work (seminar)

2004:

Team Management (seminar), Customer Relationship Management  (e-seminar), PHP language & MySQL for databases (e-seminar)

2002-2003:

School Management (Specialized programme, University of Macedonia), Financial Statement Analysis – Financial indexes of companies (Specialized programme, University of Macedonia)

1997-1998:

Logistics in Transportation – Front line Management (training), Customer Service procedures (training)

1992:

Total Quality Management (training)

TNT Express WorldWide (Logistics & Courier Services), Thessaloniki Branch, Supervisor of Operations Department

Technology:

Extensive use of technology and acquisition of technical skills in order to achieve the desired outcomes. Keep up with late technological evolvements and incorporation of their characteristics in daily operations. Create, run and manage information systems through the use of databases philosophy.

Project Management:

Planning and implementation of a number of administrative projects with the use of related software (Microsoft Project).

Information & Business Intelligence:

Provide feedback to decision makers of the organization and create customized reports. Feed the departments with statistics, analytical reviews, and comparison. Perform various benchmarking. Develop and apply key performance indicators related to specific statistical reports.

Customer Relationship Management:

Apply techniques in increasing the serviceability of my department, expand the variety of offered services, cultivate a positive philosophy and approach to the customers.

Communication & Sales:

Special focus in communication with potential clients, person to person advising and guidance based on clients’ needs and expectations. Involvement in promotion.

Technical support:

Close cooperation with a network of external technical experts. Responsibility for the maintenance of organization’s premises.

Teamwork:

Coordination of a team with a number of subordinates. Supervising of colleagues in different locations. Operate in a multinational environment and a acting as a liaison with colleagues abroad (offices in South-East Europe). Training of colleagues in technological issues and administrative procedures.

Communication skills:

Ability to make a persuasive, clear presentation of ideas and facts. Negotiation skills developed when resolving conflicts and dealing with customer complaints. Dealing patiently with demanding customers. Working effectively in a multinational environment.

Analytical & Diagnostic skills:

Effectiveness in identifying problems, seeking pertinent data, recognizing important information and identifying possible causes of problems.

Planning & Organizing:

Ability to establish efficiently an appropriate course of action for self and others to accomplish a goal. Keep track with the company’s business plan.

Adaptability & Flexibility:

Ability to remain effective within a changing environment such as when faced new tasks, responsibilities and people. High commitment according to defined targets, dedicated to organization’s standards and policies.

Initiative & Drive:

High need to achieve successful outcome; originates action; see opportunities and acts on them.

Creativity:

Innovative. Turn ideas into action plans. Ability to come up with imaginative solutions in business situations. Capacity to identify radical alternatives to traditional methods & approaches. Ability to merge different aspects and compose new ideas.

Teamwork:

Willingness to participate as a full member of a team. Resolve conflicts and handle crisis situations. Direct all efforts and results to achieve business targets. Ability to act as a constant liaison with other staff.

Stress tolerance:

Stability of performance under pressure and opposition. Ability to make controlled responses in stressful situations.

Controlling:

Special focus in details. Continuous receipt of feedback and corrective actions reinforcement.

Perception:

Evaluate the environment and position company’s status. Think globally and study the competition.

Judgment:

Ability to evaluate data and sources of action and to reach valid decisions.

Interpersonal skills:

Support colleagues in terms of the organization’s needs.

Motivation:

Self-motivated. Follow tactic of management by example (hands-on).

Technology:

Keep up with the technological evolutions. Adopt widely the technological tools and effectively incorporate them in the business process.

IT Skills:

Masterly skilled in a number of computer applications. Continuous involvement in IT issues.

 Positive attitude, ability to turn ideas into opportunities and actions, application of lifelong learning attitude, passion for achievements, introduction of innovative solutions through the use of technology. Weaknesses identification and immediate actions for improvement.

Incorporate acknowledgments and prior experiences to future plans and goals.

Be an active participant in the vision and mission of an organization.

Invest in continuous personal advancement and be effective and innovative.